Member Services

1-855-747-5483 or TTY/TDD: 711

8:00 a.m. – 6:00 p.m. – Monday through Friday

Inquiries

Partners Health Plan

Attn: Inquiries
655 Third Avenue, 2nd Floor
New York, NY 10017

Nurse Advice Line

1-855-769-2507

24 hours per day, 365 days per year

Grievances & Appeals

1-855-747-5483 or TTY/TDD: 711

Fax: 1-844-566-8296

8:00 a.m. – 6:00 p.m. – Monday through Friday

Fraud and Abuse Hotline

1-855-747-0013

Participant Ombudsman –

Independent Consumer Advocacy Network (ICAN)

1-844-614-8800 (a free interpreter is available).

TTY: 7-1-1

www.icannys.org

Provider Services

1-855-747-5483

8:00 a.m. – 6:00 p.m. – Monday through Friday

NY Relay

7-1-1 ;  1-800-662-1220 (for out-of-state)

24 hours per days, 365 days per year

Pharmacy Participant Services (PerformRx)

1-833-669-7673

8:00 a.m. – 6:00 p.m. – Monday through Friday

Vision Services (NVA)

1-877-865-7925

Dental Services (BeneCare)

1-800-903-3335

Hearing Services (HearUSA)

1-877-664-9353

www.hearusa.com

New York Medicaid Choice

1-800-505-5678

M-F 8:30 a.m. – 8:00 p.m. , Sat 10:00 a.m. – 6:00 p.m.

www.nymedicaidchoice.com

NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)

1-800-701-0501

www.aging.ny.gov

NY Quality Improvement Organization (Livanta)

1-866-815-5540

TTY: 1-866-868-2289

M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm

Social Security

1-800-772-1213

M-F 7:00 am – 7:00 pm

www.ssa.gov

PHP Administration

1-646-844-4020

M-F 8:00 a.m. – 5:00 p.m.